Delivery Declaration

下单须知

1，惠灵顿地区网单配送：周一周三和周五下午时间送达，配送费$5/25公斤；周二·四下午时间送达，配送费$15/25公斤

2，惠灵顿之外地区配送：没有限制，我们会以最快的方式出货，唯一希望如果有冻货不要在周五下单，因为考虑快递周末送货的风险，我们不得不在周一出货。

3，我们配货包装出货都有视频，如果您有商品没有收到请先核对我们发给您的出货清单的电子邮件，再决定联系我们客服；所有缺货退款我们都会在当天处理。

4，赔付等问题，需要拍照发给客服。没有商品图片和保留实物，不做退款和退货处理。

联系电话： (04) 5892501

微信客服：OSAVMO66

谢谢大家的理解和支持!

注：从2020年4月起不再有免运费配送服务

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Monday - Friday: 9:00 am - 5:00 pm

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10-14 Gear Street, Petone
Wellington
New Zealand

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Important Notice

Dear Customers:
Kindly inform that we NO LONGER provide individual delivery services only for Group-buy products.
Due to the cost increase on both labour and transportation, if your order only left Group-buy goods undelivered and you wouldn't place another order around that time, there are two options to be considered: EITHER we will hold your orders as you agreed until you place the next order and deliver all together, OR you could collect your Group-buy products from our pickup point around Wellington city including our retail shop. We apologize for any inconvenience caused.
If you have any question, please do not hesitate to contact us. Thank you.

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