Refund Policy

Refund, exchange or replacement covers any goods sold on OSAVMO online supermarket with quality issue or out of expiry date.
The customer has a choice of a refund, exchange or replacement as long as the store usually stocks the item being refunded or replaced.
A customer complaint form will be filled out when a product is returned due to a fault or quality issue.
Refund and Replace Policy
For any product quality issues, a refund OR a replacement will be given.
Any questions with regard to refund or replacement, Please feel free to get in touch with the team by calling us on (04) 5892501. You can also drop us an email on customerservices@oSAVmo.com and one of our team will get back to you as soon as possible.

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Company

Customer Service

Phone (04) 5892501
Monday - Friday: 9:00 am - 5:00 pm

Address

10-14 Gear Street, Petone
Wellington
New Zealand

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Important Notice

Dear Customers:
Kindly inform that we NO LONGER provide individual delivery services only for Group-buy products.
Due to the cost increase on both labour and transportation, if your order only left Group-buy goods undelivered and you wouldn't place another order around that time, there are two options to be considered: EITHER we will hold your orders as you agreed until you place the next order and deliver all together, OR you could collect your Group-buy products from our pickup point around Wellington city including our retail shop. We apologize for any inconvenience caused.
If you have any question, please do not hesitate to contact us. Thank you.

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